Appointment, Prescription & General Fax Lines:
Mon 1 pm – 6 pm,
Tues – Thurs 10 – 7 pm
Sat 2-3 / month 10 – 3 pm
Mon – Thurs 9 am – 8 pm
Sat 3-4 / month 9 am – 3 pm
Go to the ER or call 911 in an emergency situation!.
Appointment Cancellations are are required no later than:
48 hours in advance of your scheduled appointment clinic day.
That means the start of the Clinic Day @ 8 am.
Our voice mail system has a time/date stamp so please leave a voice message when you call and we will know that you called by 8 am even when no one is available to take your call.
Your Appointment is on Wednesday "Anytime that day."
You call no later than 8 am Monday which is at the Top of the Clinic Day 48 hours in advance to Wednesday.
This will give our staff and other patients plenty of time to reschedule that clinic space. This is beneficial for every patient at FBH. It gives everyone the best chance of being able to see their therapist of choice and get into to see the doctor.
Late cancels ($50 fee)
Missed appointments ($75 fee)
Missed Evaluations ($100 fee)
Patients are able to leave messages for our FBH providers before appointments on the FBH 24 hour dedicated voicemail system which has a time stamp. Our reception team will relay your concern(s) to any provider during working hours.
Medication Refills should be requested at your appointment with our reception team. If there are refills listed on your current prescription bottle, please contact your pharmacy directly. If there are No refills on your current medication bottle, please contact our office directly 1 week in advance and leave a message on our convenient prescription refill line 815-254-7400. FBH Only accepts refill requests directly from established patients with the HIPAA SECURE Codes.
ATTENTION: COMMUNICATION WITH PROVIDERS: We do not communicate with patients via e-mail. For urgent matters, call 911. For less urgent matters that are best handled by the telephone or a face-to-face encounter with your clinician, call the office to schedule an appointment. Calls longer than 5 minutes will be billed as an appointment according to our non-insurance hourly fee schedule. Please do note that insurance companies typically do not pay for phone sessions. So please make your call productive. At this point we have not anticipated having to bill for the 5 minute calls. However, excessive use of this outside of session will be considered and will be billed as an appointment according to our non-insurance hourly fee schedule.